Plain language, no legal jargon. This is how we handle your information.
Last updated: May 6, 2026
All uploaded PDF files are automatically deleted from our servers after 30 days. If you need to keep them longer, you can opt in to extended storage from your account settings. We don't hold your files hostage — they're yours, and we treat them that way.
All PDF data is processed and stored on our own systems. No external services receive your PDF data. We don't share, sell, or transmit your documents to third-party processors. What you upload stays on our infrastructure.
All conversion results — your Markdown, CSV, JSON, and other exports — are stored on our systems. We don't send your results to any third party. You download them directly from us.
We may use marketing trackers and cookies to understand how people use our site and to improve our service. These help us figure out what's working and what isn't. You can manage cookie preferences through your browser settings.
We use session cookies to keep you signed in and make the site work properly. These are essential for site operation — without them, features like file management and downloads wouldn't function. These cookies expire when you close your browser.
The data you generate — your uploaded PDFs, conversion results, and any derived content — belongs to you. You can use it any way you want. We don't claim any ownership or rights over your content. It's your work, full stop.
Email is our primary form of communication. We'll use it for sign-in links, important updates about your account, and occasional product announcements. We won't spam you, and you can opt out of non-essential emails at any time.
We don't use passwords. Instead, we use magic links: you enter your email, we send a unique, one-time link that logs you in instantly. The link expires after a short time and can only be used once. No passwords to remember, none to steal, no reused credentials. Simpler and more secure.
There may be errors in OCR transcripts. We use advanced AI to convert your PDFs, but no system is perfect. If you encounter errors, please let us know — your feedback helps us improve. We are continuously working to make our conversion more accurate.
We are not liable for any incorrect OCR results. ProPDF is a powerful tool, but the output may contain errors — especially with complex formatting, unusual fonts, or low-quality scans. Use the results at your own risk and always review converted content before relying on it for important work.
We are not currently HIPAA compliant. If you work with protected health information (PHI), do not upload documents containing PHI to ProPDF at this time. We are working toward HIPAA compliance in the near future and will announce it when we get there.
Reach out to us anytime via our contact page